Platform complexity
Standardize architecture, workflows, permissions, fields and governance before technical debt becomes an operating constraint.
Enterprise Atlassian Consulting • Migration • Managed Services
Scale Atlassian
with confidence.
We architect, migrate, automate, train and manage Jira, Confluence and Jira Service Management environments for complex organizations.
12DC → Cloud
4Cloud → Cloud
60+Integrations
16KUsers supported
Enterprise platform lifecycle
Assess → Architect → Implement → Migrate → Automate → Train → Manage
JiraJSMConfluenceRovoAssetsBitbucket
Organizations We’ve Supported
Financial Services
Higher Education
Public SectorExperience across financial services, higher education and government. Organization logos identify organizations supported; no endorsement is implied.
Why Organizations Call Us
When Atlassian becomes business-critical, configuration alone is not enough.
We help organizations reduce platform complexity, lower migration risk, improve service operations and create a sustainable operating model.
Migration risk
Plan and validate Data Center → Cloud, Cloud → Cloud and ServiceNow → JSM migrations with controlled testing and cutover.
Limited admin capacity
Use managed Atlassian services instead of carrying full-time specialist capacity when demand is variable.
Low adoption
Pair configuration with administrator, service-owner and end-user training so teams understand the platform and use it well.
Core Services
One partner across the Atlassian platform lifecycle.
Engage us for a focused assessment, a transformation project, a migration, or ongoing managed support.
01
Jira & Confluence
Architecture, configuration, governance, reporting, knowledge management and best-practice training.
Explore → 02Jira Service Management
ITSM, ESM, Assets/CMDB, portals, SLAs, automation, AI-assisted service experiences and training.
Explore → 03Migration & Consolidation
Data Center → Cloud, Cloud → Cloud, instance consolidation and ServiceNow → JSM.
Explore → 04Managed Atlassian Services
Flexible administration, governance, troubleshooting and improvement without permanent idle capacity.
Explore → 05Automation & Integrations
REST APIs, webhooks, ScriptRunner, automation and enterprise integrations with ServiceNow, Workday and Salesforce.
Explore → 06Marketplace Apps & Training
Tempo Timesheets, ScriptRunner, Xray and other key Marketplace apps plus knowledge transfer and admin enablement.
Explore →Jira & Confluence
Build a maintainable platform — and a team that knows how to run it.
We do not simply configure the system and leave. We design for long-term governance, document the solution and train your people on best practices.
Architecture & Administration
- Project and workflow architecture
- Issue types, fields, screens and schemes
- Permissions, roles and issue security
- Advanced JQL, filters, dashboards and reporting
- Automation and cross-project processes
- Configuration cleanup and technical-debt reduction
Knowledge & Governance
- Space architecture and information design
- Templates and standardized content structures
- Permissions and governance models
- Knowledge-base design for JSM
- Content lifecycle, ownership and archiving
- Search, navigation and adoption improvement
Best Practices & Knowledge Transfer
- Jira administrator and project-admin training
- Confluence admin and space-owner training
- JSM agent and service-owner enablement
- Workflow, permissions and automation best practices
- Operational documentation and handover
- Post-implementation coaching
Tempo & Third-Party Apps
- Tempo Timesheets configuration and governance
- Teams, accounts, worklogs and reporting
- ScriptRunner scripting and automation
- Xray test-management configuration
- Marketplace app assessment and lifecycle management
- Consolidation of overlapping applications
Jira Service Management
Build a service-management platform — not just a service desk.
We design JSM around the way your organization actually works, from ITSM to enterprise service management.
End-to-end JSM deliveryITSM • Assets • Automation • Reporting • Governance • Training
ITSM & Service Operations
Portals, forms, queues, workflows, SLAs, approvals, incidents, problems, changes and knowledge.
Assets & CMDB
Object schemas for hardware, software, applications, people, locations, vendors and configuration items.
Automation & Integrations
Routing, approvals, escalations, lifecycle automation, REST APIs, webhooks and enterprise integrations.
Enterprise Service Management
Extend service management to HR, Facilities, Finance, Procurement, Legal and Security teams.
AI & Rovo
Knowledge discovery, Rovo Agents, AI-assisted support and intelligent service workflows.
Assessment & Optimization
Health checks, technical-debt review, governance and a prioritized improvement roadmap.
What We Can Build
Service workflows that connect people, systems and assets.
Click a solution to see a typical workflow.
New employee → Manager approval → HR → Accounts → Equipment → Software → Facilities → Ready
Assets can track equipment and ownership while automation creates tasks, routes approvals and updates stakeholders.
Request → Intelligent form → Routing → SLA → Assignment → Resolution → Update
Request types, forms, queues, SLAs, approvals, knowledge and reporting can be aligned to your support model.
Alert → Incident → Priority → Escalation → Responders → Communication → Resolution → Review
Incident workflows can include responder coordination, stakeholder updates, linked Assets and post-incident review.
Change request → Risk → Approval → Implementation → Validation → Closure
Standard, normal and emergency changes can include approval matrices, CI context and deployment integrations.
Purchase → Receive → Inventory → Assign → Support → Transfer → Return → Retire
Asset records can be linked to service requests with automated ownership, status and lifecycle changes.
Question → Intent → Answer / collect data → Automated action or JSM request → Resolution
Combine Rovo, knowledge, forms and automation while preserving governance and escalation.
Migration & Consolidation
Move Jira, Confluence and service management with a controlled plan.
Discovery, assessment, target-state design, test migration, validation, cutover and post-migration optimization.
Jira & Confluence Cloud Migration
- Readiness and dependency assessment
- Projects, workflows, content and permissions
- Marketplace app compatibility
- Test migration, validation and cutover
Cloud-to-Cloud & Consolidation
- Source/target architecture assessment
- Configuration and identity mapping
- Project and space migration planning
- Post-migration validation and optimization
ServiceNow to Jira Service Management
- Functional parity assessment
- Catalog, workflow and SLA mapping
- CMDB → Assets mapping
- Integration, UAT and cutover planning
01Discover
02Assess
03Design
04Test
05Cut Over
06Optimize
Managed Atlassian Services
Turn variable Atlassian demand into a predictable service.
A managed-services model can align cost with real workload while preserving access to senior expertise, governance and continuity.
Platform Support
For organizations that need reliable administration and troubleshooting without a dedicated full-time resource.
- Jira, Confluence & JSM administration
- Permissions, workflows and configuration changes
- Marketplace app support
- Defined support capacity
Operate & Improve
Ongoing administration plus proactive governance, automation and platform improvement.
- Everything in Platform Support
- Automation and integration support
- Health checks and technical-debt cleanup
- Reporting, governance and roadmap reviews
Platform Partner
For complex environments that need architecture leadership, specialist coverage and project capacity.
- Architecture and strategic roadmap
- Migration/project surge capacity
- Vendor and app coordination
- Training and knowledge transfer
Illustrative Business Case
Pay for the capacity you need, not for unused capacity.
If an organization needs about 40 hours of specialist Atlassian work in a typical month, a dedicated 160-hour resource can leave substantial paid capacity unused. A right-sized managed service can reserve the required capacity and scale up for projects, incidents or migrations.
Illustrative scenario only. Actual economics depend on workload, staffing costs, service levels and coverage requirements.Automation & Integrations
Connect Atlassian to the rest of your enterprise.
We design automation and integrations that reduce manual administration and keep business systems synchronized.
REST APIWebhooksScriptRunnerJira AutomationServiceNowWorkdaySalesforcePower BITempo
60+
Enterprise integrations delivered
Integration work can include identity and HR-driven provisioning, service-management synchronization, reporting, team management and business-process automation.
Selected Delivery Experience
Enterprise-scale work, presented without inflated claims.
These examples describe the scale and type of work delivered; they do not imply client endorsement.
Large Atlassian environments
Jira and Confluence architecture, permissions, workflows, governance, automation, reporting and ongoing administration in environments supporting up to 16,000 users.
Cloud transformation
12 large Data Center-to-Cloud migrations and 4 Cloud-to-Cloud migrations, including discovery, app analysis, testing, validation and cutover planning.
Connected enterprise platforms
60+ integrations between Atlassian and enterprise software including ServiceNow, Workday and Salesforce using APIs, webhooks and automation.
Start With Clarity
Request a Platform Assessment →
Not sure what to fix first?
Start with an Atlassian Platform Assessment. We can review architecture, workflows, fields, permissions, automation, Marketplace apps, JSM, Assets, integrations and governance, then prioritize the next steps.
About Us
Senior technical depth with hands-on delivery.
Founder & Lead Atlassian Architect
Engineering, program delivery and Atlassian architecture in one profile.
Our founder holds a Master’s degree in Applied Mathematics from a Russian university and brings 10 years of programming experience, 8 years of project/program management experience and 12 years of Atlassian experience across private- and public-sector organizations.
12 yrsAtlassian
10 yrsProgramming
8 yrsProject / Program Mgmt
2Additional team members
Team depth
Our team also includes Atlassian professionals with 5 and 7 years of experience respectively. Both are working toward Atlassian Certified Professional (ACP) credentials.
Contact Us
Let’s make your Atlassian platform work better.
Talk to us about Jira, Confluence, JSM, migrations, automation, Marketplace apps, training or managed services.
Book 30 min →